Shipping and Returns
Shipping Policy
When you place an
We can ship to virtually any address in the world.
To reflect the policies of the shipping companies, all weights will be rounded up to the next full pound.
Shipping Costs
UK
FREE shipping – Over £200
Small Item - £6.00 (up to 0.5kg)
Standard Shipping rate - £8 (0.5kg - 2.25kg)
Heavy goods shipping – For all products over 2.25kg in weight the shipping charge is £9.00
Europe
FREE shipping – Over £400
Standard Shipping rate - £20.00 (0 - 1kg)
Heavy goods shipping – For all products over 1.1kg in weight the shipping charge is £35.00
Rest of the World
FREE shipping – Over £1000
Standard Shipping rate for small items (0 - 2kg) - £25.00
Heavy goods shipping – For all products over 2kg in weight the shipping charge is £90.00
Returns Policy
You may return new items that are unused and in original packaging, within 30 days of delivery for a full refund minus our original shipping costs to get the goods to you is applicable. In the event we sent you the incorrect item(s) then we will pay the return shipping costs.
If you do need to return an item, please use the Contact page on the Pacenti Cycle Design website including your order number and details about the product you would like to return. We will then reply as quickly as possible with instructions for how to return item(s).
We will make every effort to refund you within four weeks of receipt of the item at Pacenti Cycle Design.
Returns address:
Please ensure your return is clearly labelled and includes return address and your contact details.